Frequently Asked Questions

How do I pay open fines for my child?
Click the "Your Family" button after log in. Select a student from your list. If a student has open fines it will appear in red at the top of the screen. Click the red 'pay' button.  On the right of the next page click the check boxes of the fines you'd like to pay and click the "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.  Any open fines must be paid before any other purchases can be made.

How can I change my user name, password, or contact information?
Click the "Your Account" text link at the very top of every page. This will take you to a form which is filled in with the information received from the School District Student Information System (Synergy). Change any information and click the "Update Account Information" button.  Please note: changes made to name, address, phone number or email in this system DO NOT change a student's official record.  If that information is changing please contact the student's school.

How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the bottom of the page select a report to view under "Reports". This will open a pop-up window showing the report for the selected student. Click the "Print" icon at the top to print.

How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. In the middle of the page, select "Items at Student's school" from the list of links. This will take you to a page displaying only products available to the selected student.

Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Discover, Visa or Mastercard credit or debit card.
   Note: American Express, non Visa or MC bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.